Warranty & Returns For Hobby Model UAVs
We are committed to making sure you are satisfied with our products.
Your order is inspected prior to shipment to ensure all items are in
excellent condition before they are shipped. All products purchased
though HSE are warranted by the manufacture, if applicable. Contact us
for manufacture warranty information, if applicable on any products for
sale on our website. All warranty claims must be return to the
If the item you wish to return is inoperable, but has no apparent
damage, it is considered defective. All defective merchandise must be
returned directly to the manufacturer for warranty repair or
replacement. Manufacturer defects found after the product has been used
revert to the manufacturer's warranty (a copy of which can be obtained
upon customer request) and they will handle any problems for you
directly. Products sold by HSE are warranted through the manufacturer,
not through HSE. The preferred method of exchange is for you to contact
the manufacturer to be sure that you have set up the product properly
and that it is really defective. If the manufacturer decides that the
product is defective, usually the manufacturer will pay for the shipping
of the defective product back to them and they will pay for the shipping
of a replacement product to you. If you decide to ship the product to
HSE instead, we can be the intermediary, though you must pay for
shipping to HSE, and pay for shipping from HSE to the manufacturer. This
will also take much more time to be resolved. You will receive the
product replaced or repaired from the manufacturer.
If you need the part replaced right away, you must contact the
manufacturer and work something out with them. HSE can sell you a new
part and ship it right away, but we must charge you for the part and
shipping, and we cannot give a refund on the returned part. HSE does not
offer refunds on malfunctioning parts.
If the item is of the HSE brand we will give you the advertised
guarantee for the particular product, and will replace it for the same
(we will decide if the item will be repaired or new) or similar item if
we donít have the same item available within a reasonable amount of
time. No refund will be given in any case. If the item is brand new and
inoperable contact us within 30 days to be able to offer you free
shipping back and forth to obtain your replacement. If the item is
shipped back to us after 30 days or has been used, the customer is
responsible for shipping costs back and forth. If the item shows signs
of abuse, misuse or intended or unintended damage, we will not replace
or refund your money in any case.
RETURNS OF DAMAGED ITEMS
Although our products are packaged securely to prevent any damage
it's possible that in rare cases, damages may occur during shipment. If
the box is shows any visible damage, you must note it on the paperwork
before signing and accepting it from the delivery service company. And,
inform us of any items damaged during shipping within 7 days of receipt.
After this period we will not offer exchanges. Damaged merchandise
includes items that have been damaged in shipping. Save ALL packaging
material and paperwork; do not throw anything away! Contact us and let
us take care of the UPS claim. We will ask you to provide pictures of
box and parts to help us determine the damage and help us with the claim
process. If you attempt to return the merchandise yourself, you will
jeopardize our chances of making a claim, and you may not receive credit
for the return. Usually after contacting us and providing pictures of
damage, we will replace your part as soon as UPS gets all the
information and starts processing it, as long as the part is in stock.
If your item has a MINOR blemish that does not compromise its function
and can be easily repaired by you, please contact us. We might offer you
a small store credit for a future purchase if you keep the item and
repair it yourself. If you decide not to accept this offer, you can
return the part to us at your expense.
Large aircrafts shipped via Freight companies have different insurance
policies than UPS or FedEx. If your aircraft is being shipped via
freight company because of its size we ask that the customer, or a
responsible adult be present at time of delivery to open the box. Before
signing for the shipment inspect the carton and contents. You should
have a knife on hand to help open the carton. Should you notice any
damage, please note it on the bill of lading, refuse the shipment and
contact us immediately. You will also have to contact the freight
company DIRECTLY within 7 days of the delivery.
NOTE: We cannot be held responsible for the cost of repairs or
replacement of damaged items if there is no notation on the Freight Bill
of Lading. If you are unable to inspect the contents at the time of
delivery, make a notation on the lading that there appears to be some
damage to the contents and that you were not able to inspect the
contents before signing. You then have 7 days to initiate a damage claim
directly with the freight company.
We thoroughly test each battery before shipping to our customers. If for
ANY reason you are not satisfied with a battery purchased from us,
please contact us immediately. DO NOT return the battery. Lithium ion
batteries identified as being defective for safety reasons, that have
been damaged or have the potential of producing a dangerous evolution of
heat, fire or short circuit are forbidden for transport (e.g. those
being returned to the manufacturer for safety reasons).
If for any reason you suspect your battery is defective, please put it
in a safe cool place where it would not be able to damage any property
or individuals in case of excessive heat or fire, and contact us
immediately. If you ordered the wrong battery or changed your mind,
please do not ship the battery back to us. We will not be able to give
you a refund or store credit unfortunately.
The rules governing the transportation of lithium ion batteries are
divided into slightly differing regulations in the United States and
outside the United States. Because of Lithium Ion Batteries being
considered Dangerous Goods, HSE will not accept ANY battery returned for
any reason. All our personnel involved in battery processing and
shipping are HazMat Certified. We follow all UN regulations for your
safety and the safety of all the people involved during the shipping
process. For all shipments, it is required that any person preparing or
offering lithium ion cells or batteries for transport receive adequate
instruction on these requirements commensurate with their
responsibilities. For this reason HSE recommends that any person
involved in the preparation and transport of these products be Dangerous
Goods/ Hazardous Materials trained.
Products sold by HSE are warranted through the
manufacturer, not through HSE. All manufacture warranties are between
the customer and the manufacture. Manufacture warranties gives you
specific legal rights, and you may also have other rights which vary
from state to state.
Unless specifically stated in writing ALL SALES ARE FINAL.